Privacy Policy

Footastic Advanced Nursing Footcare is committed to protecting the privacy, confidentiality, and security of your personal health information. As a provider of mobile/in-home advanced nursing footcare, we collect and manage sensitive information and follow the principles set out in the Personal Health Information Protection Act (PHIPA) and other applicable Canadian privacy laws.

1. What Information We Collect

We collect and maintain the following types of personal and health information:

• Full name, home address, and contact details (phone, email)
   

• Health history, medications, allergies, diagnoses, and treatment plans
   

• Clinical assessments, care notes, and appointment history
   

• Physician or healthcare provider contact information
   

• Emergency contacts
   

• Billing or insurance information (if applicable)
   

2. Why We Collect This Information

We collect your personal health information to:

• Assess, plan, and deliver safe and appropriate nursing footcare services
   

• Maintain accurate clinical records and monitor your treatment progress
   

• Communicate with you regarding appointments or follow-up care
   

• Coordinate with other healthcare professionals (with your consent)
   

• Comply with professional and legal obligations
   

• Submit claims or documentation to third-party payers (if required and authorized)
   

3. Your Consent

Your personal health information will only be collected, used, or shared with:

• Your informed, voluntary consent
   

• Your authorized substitute decision-maker (if applicable)
   

• A legal requirement (e.g., court order, reportable disease, safety concern)
   

You may withdraw or limit your consent at any time, subject to legal and care-related limitations. Please notify us in writing if you wish to do so.

4. Protection and Storage of Information

We take all reasonable steps to protect your information from loss, theft, unauthorized access, copying, or disclosure.

Safeguards include:

• Physical: Secure storage of paper files when applicable
   

• Digital: Password-protected and encrypted electronic records
   

• Administrative: Confidentiality agreements, staff training, and minimal access protocols
   

• Mobile: Secured mobile devices used only for clinical documentation and communication

Records are kept in accordance with provincial regulations and securely destroyed after the mandatory retention period (typically 10 years from last contact or 10 years after a client turns 18, whichever is longer).

5. Electronic Communication

We may use email or text messaging to communicate non-sensitive information, such as appointment confirmations or general reminders. These methods are convenient but not guaranteed to be secure. We require your written consent to use electronic communication for any care-related correspondence.

We do not send sensitive health or personal information via text or unsecured email unless specifically authorized by you.

6. Policy Updates

This policy may be updated periodically to reflect changes in privacy laws or our practices. The most current version will always be available by request.